Contact Us
Got a question about a casino we've reviewed, spotted something on the site that needs updating, or just want to flag a new operator worth a look? We read every message that comes in, and this page explains the best way to reach us and what we can actually help with.
How to reach the team
The quickest way to get in touch is by email at [email protected]. Whether it's a correction, a general question, or feedback on a specific brand, send it through and we'll get back to you as soon as we can. We don't currently offer live chat or phone support directly through this site — email keeps everything in one place and easier to track.
What we can help with
- Questions about how we research and rate the operators listed on manastro.co.uk
- Corrections if something on a review looks out of date, such as a bonus term or a payment method
- Suggestions for a new casino not on GamStop that you think deserves a look
- General feedback on the site, its layout, or how useful you found a particular page
What we can't help with
We're an independent comparison site, not a casino operator, and we don't hold player funds or run any of the sites we list. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or intervene in a disagreement between you and a casino. Those matters sit with the operator's own support team, and each casino listed here will have its own contact channel for exactly that. If your enquiry is about a live account issue — a delayed payout, a locked account, a bonus that didn't credit — your fastest route is the support desk of the casino in question, not us.
If your message concerns problem gambling or you'd like to understand the tools available for managing your play, our Responsible Gambling page covers self-exclusion options, deposit limits, and where to find independent support outside of GamStop.
Before you write in
A few things we're asked regularly that might save you a message:
- Looking for our current top picks? Our Non GamStop Casinos 2026 - Best Online Casinos UK page is kept up to date with the sites we currently rate highest, including Betmica, Kikibet and Betninja among others.
- Want to know who's behind the site? Our About Us page explains how manastro.co.uk works and how we approach our coverage.
- Need our terms of use? These are set out in full on our Terms and Conditions page.
A note on independence
Non Gamstop Casinos is a comparison and information site. We're not affiliated with GamStop, the UK Gambling Commission, or any of the operators we cover, and reaching out to us won't affect your GamStop status one way or another. If your question is specifically about removing or managing a GamStop exclusion, that process is handled directly through GamStop's own service — we can point you toward general information, but we can't action anything on your account.
Response times
We aim to reply to genuine enquiries within a few working days. Straightforward corrections or factual queries tend to get a quicker turnaround than broader feedback or partnership enquiries, simply because they're easier to check and action. If you haven't heard back after a reasonable stretch, feel free to send a short follow-up — messages occasionally land in spam filters.
Whatever the reason for getting in touch, thanks for reading and for taking the time to reach out. Player feedback is one of the main ways we keep our coverage accurate, and it genuinely shapes what we update and revisit.
manastro.co.uk is intended for adults aged 18 and over.